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The Guide to Maximizing Customer Marketing ROI

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Workshops, Project Work: Retail Metrics & Reporting, High ROI
Customer Marketing

Marketing Productivity Blog

Relationship
Marketing

Customer Retention

Customer Loyalty

High ROI Customer Marketing: 3 Key Success Components

LifeTime Value and
True ROI of Ad Spend

Customer Profiling

Intro to Customer
Behavior Modeling

Customer Model:
Frequency

Customer Model:
Recency

Customer Model:
Recent Repeaters

Customer Model:
RFM

Customer LifeCycles

LifeTime Value

Calculating ROI

Mapping Visitor
Conversion

Measuring Retention
in Online Retailing

Measuring CRM ROI

CRM Analytics:
Micro vs. Macro

Pre-CRM Testing for
Marketing ROI

Customer
Behavior Profiling

See Customer
Behavior Maps

 What is in the book?
 Productivity Blog
 CRM   
  Simple CRM
 Customer Retention
 Relationship Marketing
 Customer Loyalty
 Retail Optimization
 Telco/Utility/Services
  Visitor Conversion
  Visitor Quality
 
Guide to E-Metrics
  Customer Profiles
  Customer LifeCycles
  LifeTime Value
  Calculating ROI

  Workshops/Services
  Recent Repeaters
  RFM
  Retail Promotion
  Pre-CRM ROI Test
  Tracking CRM ROI
 
Tutorial: Latency
  Tutorial: Recency
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Visitor Tracking & Analysis

What is Visitor Tracking & Analysis?
Visitor Tracking
is the processing of all the records of activity on your web site into summary reports.  These reports contain details such as which page your visitors used to enter the web site and where they came from, how long they stayed at your site and on each page, the path or sequence of pages viewed, and which page they left your site from.  Visitor Tracking also can tell you which visitors stored a link to your site on their computer (bookmark), signed up for a newsletter, downloaded a file, and other activities you want to encourage.

Visitor Analysis is the process of using your Visitor Tracking data to increase the ability of your web site to achieve the goals you have set.  The Visitor Analysis will establish where you are now, make suggestions for changes to the web site or your marketing designed to improve your results, and track the success of these changes towards achieving your goals.

Why do I need Visitor Tracking & Analysis?
In the offline world, business owners are able to observe their business activity first hand and make changes to take advantage of or react to this business activity.  With a web site, the business activity is more complex and difficult to observe.  Visitor Tracking and Analysis allows you to observe the business activity much as you would offline, and provides a way to take advantage of or react to your web business much as you would if you were running the business in the physical world.

Information is Key to Success
There are many techniques you can use to improve the traffic to and results from your web site.  Cross-linking campaigns, key search phrase discovery, search engine optimization and submission, and pay-per-click or other targeted advertising all can be every effective. How effective?  That is the question Visitor Tracking and Analysis can answer for you.  If you don't track visitors and their value, you will not understand which traffic-generating activities are really working for you.  All traffic is not equal in value; Visitor Tracking & Analysis tells you where to focus your efforts to get the most profitable result.

Visitor Tracking & Analysis Examples
* Determine where your most valuable visitors are coming from and optimize your web site to keep them coming back
* Focus search engine ranking activity on the search engines creating your best customers
* Improve conversion of visitors to buyers or other tasks you want them to perform
* Promote or feature items which tend to create multi-buyers
* Understand which marketing efforts are the most successful
* Maximize sales while minimizing affiliate marketing or pay-per-click ad expenses
* Improve web site navigation to keep visitors on the site longer

These services can generally be provided remotely through web interfaces, file transfer, and e-mail.  For more information on Visitor Tracking and Analysis Services, e-mail me or Call (cell) 727.895.5454 today! 

 

 
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This is the original Drilling Down web site; the advice and discussion continue on the Marketing Productivity Blog and Twitter.

Download the first 9 chapters of the Drilling Down book here: PDF
Purchase Book          Consulting